16 A Peltier Drive
2157 Sandton
Gauteng
Makro SA (Head Office) Reviews on Makro SA (Head Office)
Reviews
Charlene Smit , 17 June 2025
June 4, 2025 - We ordered two air fryers to give to 2 family members as a gift, where one family really needed it as there are kids and they do not have an oven or stove to cook on.
- Upon delivery, we received only one of the items after we ordered two items.
- Day after day, we phoned the Makro store without the problem being resolved.
- We are currently on the 17th of June 2025 and still waiting for the problem to be resolved. We have phoned day to day 2-5 times a day, either we are placed on hold or told we will get feedback, but nothing happens. We send emails to complain, ask management to contact us, but none of my emails have been replied to. We asked for a speedy refund because we are now limited to time in finding them another airfreyer where we can purchase the item at a more trusted store, we asked for them to either speed up reunding process or deliver the other item and still no reply or feedback, i am so disapointed in theservices we recived from makro as regular clienys this is just unaccepltable, we are expected to pay for an item imidiatley but when we ask for refund we have to weight an entitre month just to recive back what we paid for items that wasnt even deliverd correctly ..
We, as clients, deserve to have a refund as soon as possible, just as you expect to have payment immediately, we expect the same in return. instead, we have to struggle with your contact centers and management that are never available when asked for.
I am very disappointed and I am seriously reconsidering my shopping options from now on, this is unacceptable and you have guaranteed lost a good customer.
very bad service for a big company such as Makro ordered something a week ago and after calling im being told that it will be delivered tomorrow the 13th whilst the app states the 12th no communication what's so ever and NOBODY in the department knows anything at all incompetence stuff whilst a lot of graduates are sitting at home and unemployed.
Don Duff , 2 years ago
I placed an online order 1 week ago. The tracking link shows that the items wee packed 4 days ago Still not delivered.
I have contacted Macro online with their chat app. They will look into the matter and come back to me.
4 times contacted them.... no return calls.
I phoned them 4 times. They will look into it
NOTHING HAPPENS. Looks like a scam seller and Makro do nothing about it
On the 19 Jan I ordered and paid for a bed online. It was delivered on the 26th Jan. Within 15 min of delivery, I notified the driver AND customer ‘care’ that the bed was incorrect and your company have delivered the wrong item. After days and days of ‘apologising for the inconvenience’ not one staff member has actually been able to provide accurate or reliable information and literally tell you whatever to get you off the phone. I must have spoken to 9 of your employees and all of them, save for one, couldn’t care less that I haven’t received the correct order. I was promised on Wednesday that my bed was coming Thursday 01 Feb, it’s now the 3rd, I’m still waiting and no one has communicated anything to me. What’s more, you make this issue the customers responsibility to rectify. I had to wait for the order to state ‘complete’ before I could log a return - which by the way took four days to wait for- then log a return myself… disgusting to say the least. Not one person stepped up to make a few phone calls to YOUR distributors and correct this order. I am STILL WAITING and at this point will NEVER buy from your online store again, and I was really giving you a chance. Such a pity, your online adventure could have really given takealot a run for their money, but their customer service FAR outweighs yours. Could someone PLEASE organise my bed that I have already paid for. The consumers act protects against false advertising and this is exactly what it is amounting to. Very disheartened customer STILL WAITING FOR THEIR BED…..
Jaques Smit , 2 years ago
I have placed a order from you when I received my stock the things was damaged I logged a return and it was collected I am waiting now 2 weeks for my refund and nothing is happening no emails no feedback no nothing it's over R300 that needs to be refunded but nothing and I'm starting to get fed up what you are doing at the moment is fraud and steeling I want my money
more than 6 months ago
On the 19 Jan I ordered and paid for a bed online. It was delivered on the 26th Jan. Within 15 min of delivery, I notified the driver AND customer ‘care’ that the bed was incorrect and your company have delivered the wrong item. After days and days of ‘apologising for the inconvenience’ not one staff member has actually been able to provide accurate or reliable information and literally tell you whatever to get you off the phone. I must have spoken to 9 of your employees and all of them, save for one, couldn’t care less that I haven’t received the correct order. I was promised on Wednesday that my bed was coming Thursday 01 Feb, it’s now the 3rd, I’m still waiting and no one has communicated anything to me. What’s more, you make this issue the customers responsibility to rectify. I had to wait for the order to state ‘complete’ before I could log a return - which by the way took four days to wait for- then log a return myself… disgusting to say the least. Not one person stepped up to make a few phone calls to YOUR distributors and correct this order. I am STILL WAITING and at this point will NEVER buy from your online store again, and I was really giving you a chance. Such a pity, your online adventure could have really given takealot a run for their money, but their customer service FAR outweighs yours. Could someone PLEASE organise my bed that I have already paid for. The consumers act protects against false advertising and this is exactly what it is amounting to. Very disheartened customer STILL WAITING FOR THEIR BED…..
Dark Wolf , 3 years ago
I am utterly disgraced and appalled by the service I have received by your employers.
I ordered an item on your online store on Thursday (14 December 2023). Payment went through and was told it will be delivered within 2-5 working days.
I waited those days. I called to enquire on the sixth day (23 December 2023). Only to discover that my item had not even been packed. I have asked a number of times for emails and communication on the progress and get a different excuse over the phone every time and still not once have I received any email.
more than 6 months ago
I bought a 8kg Defy toploader washing machine on the 4th January. From day one the machine has not worked once, A Defy technician was here and confirmed that the Main PC Board is faulty. I requested a return and a refund. Until today I am still waiting, everytime I contact Makro online they just say they will escalate the issue but Until today nothing is happening.
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I’ve been waiting for my refund it’s been days now and Makro is no longer answering my email and they tell me different stories every day