On the 19 Jan I ordered and paid for a bed online. It was delivered on the 26th Jan. Within 15 min of delivery, I notified the driver AND customer ‘care’ that the bed was incorrect and your company have delivered the wrong item. After days and days of ‘apologising for the inconvenience’ not one staff member has actually been able to provide accurate or reliable information and literally tell you whatever to get you off the phone. I must have spoken to 9 of your employees and all of them, save for one, couldn’t care less that I haven’t received the correct order. I was promised on Wednesday that my bed was coming Thursday 01 Feb, it’s now the 3rd, I’m still waiting and no one has communicated anything to me. What’s more, you make this issue the customers responsibility to rectify. I had to wait for the order to state ‘complete’ before I could log a return - which by the way took four days to wait for- then log a return myself… disgusting to say the least. Not one person stepped up to make a few phone calls to YOUR distributors and correct this order. I am STILL WAITING and at this point will NEVER buy from your online store again, and I was really giving you a chance. Such a pity, your online adventure could have really given takealot a run for their money, but their customer service FAR outweighs yours. Could someone PLEASE organise my bed that I have already paid for. The consumers act protects against false advertising and this is exactly what it is amounting to. Very disheartened customer STILL WAITING FOR THEIR BED…..