16 A Peltier Drive, Sunninghill, Sandton, 2157
Makro SA (Head Office), Sandton
6 Reviews
Opening Hours
Closed now, Opens in 13 hours
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 08:00 - 17:00 |
updated more than 2 years ago
Opening Hours
Closed now, Opens in 13 hours
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 08:00 - 17:00 |
Reviews
Charlene Smit , 17 June 2025
June 4, 2025 - We ordered two air fryers to give to 2 family members as a gift, where one family really needed it as there are kids and they do not have an oven or stove to cook on.
- Upon delivery, we received only one of the items after we ordered two items.
- Day after day, we phoned the Makro store without the problem being resolved.
- We are currently on the 17th of June 2025 and still waiting for the problem to be resolved. We have phoned day to day 2-5 times a day, either we are placed on hold or told we will get feedback, but nothing happens. We send emails to complain, ask management to contact us, but none of my emails have been replied to. We asked for a speedy refund because we are now limited to time in finding them another airfreyer where we can purchase the item at a more trusted store, we asked for them to either speed up reunding process or deliver the other item and still no reply or feedback, i am so disapointed in theservices we recived from makro as regular clienys this is just unaccepltable, we are expected to pay for an item imidiatley but when we ask for refund we have to weight an entitre month just to recive back what we paid for items that wasnt even deliverd correctly ..
We, as clients, deserve to have a refund as soon as possible, just as you expect to have payment immediately, we expect the same in return. instead, we have to struggle with your contact centers and management that are never available when asked for.
I am very disappointed and I am seriously reconsidering my shopping options from now on, this is unacceptable and you have guaranteed lost a good customer.
Matankiso Tsolo , 12 February 2025
very bad service for a big company such as Makro ordered something a week ago and after calling im being told that it will be delivered tomorrow the 13th whilst the app states the 12th no communication what's so ever and NOBODY in the department knows anything at all incompetence stuff whilst a lot of graduates are sitting at home and unemployed.
Don Duff , 2 years ago
I placed an online order 1 week ago. The tracking link shows that the items wee packed 4 days ago Still not delivered.
I have contacted Macro online with their chat app. They will look into the matter and come back to me.
4 times contacted them.... no return calls.
I phoned them 4 times. They will look into it
NOTHING HAPPENS. Looks like a scam seller and Makro do nothing about it
C Martin , 2 years ago
On the 19 Jan I ordered and paid for a bed online. It was delivered on the 26th Jan. Within 15 min of delivery, I notified the driver AND customer ‘care’ that the bed was incorrect and your company have delivered the wrong item. After days and days of ‘apologising for the inconvenience’ not one staff member has actually been able to provide accurate or reliable information and literally tell you whatever to get you off the phone. I must have spoken to 9 of your employees and all of them, save for one, couldn’t care less that I haven’t received the correct order. I was promised on Wednesday that my bed was coming Thursday 01 Feb, it’s now the 3rd, I’m still waiting and no one has communicated anything to me. What’s more, you make this issue the customers responsibility to rectify. I had to wait for the order to state ‘complete’ before I could log a return - which by the way took four days to wait for- then log a return myself… disgusting to say the least. Not one person stepped up to make a few phone calls to YOUR distributors and correct this order. I am STILL WAITING and at this point will NEVER buy from your online store again, and I was really giving you a chance. Such a pity, your online adventure could have really given takealot a run for their money, but their customer service FAR outweighs yours. Could someone PLEASE organise my bed that I have already paid for. The consumers act protects against false advertising and this is exactly what it is amounting to. Very disheartened customer STILL WAITING FOR THEIR BED…..
Jaques Smit, 2 years ago
I have placed a order from you when I received my stock the things was damaged I logged a return and it was collected I am waiting now 2 weeks for my refund and nothing is happening no emails no feedback no nothing it's over R300 that needs to be refunded but nothing and I'm starting to get fed up what you are doing at the moment is fraud and steeling I want my money
more than 6 months ago
On the 19 Jan I ordered and paid for a bed online. It was delivered on the 26th Jan. Within 15 min of delivery, I notified the driver AND customer ‘care’ that the bed was incorrect and your company have delivered the wrong item. After days and days of ‘apologising for the inconvenience’ not one staff member has actually been able to provide accurate or reliable information and literally tell you whatever to get you off the phone. I must have spoken to 9 of your employees and all of them, save for one, couldn’t care less that I haven’t received the correct order. I was promised on Wednesday that my bed was coming Thursday 01 Feb, it’s now the 3rd, I’m still waiting and no one has communicated anything to me. What’s more, you make this issue the customers responsibility to rectify. I had to wait for the order to state ‘complete’ before I could log a return - which by the way took four days to wait for- then log a return myself… disgusting to say the least. Not one person stepped up to make a few phone calls to YOUR distributors and correct this order. I am STILL WAITING and at this point will NEVER buy from your online store again, and I was really giving you a chance. Such a pity, your online adventure could have really given takealot a run for their money, but their customer service FAR outweighs yours. Could someone PLEASE organise my bed that I have already paid for. The consumers act protects against false advertising and this is exactly what it is amounting to. Very disheartened customer STILL WAITING FOR THEIR BED…..
MORE REVIEWS
Do you know Makro SA (Head Office)? Write a review!
Share your experience with others
Description
Makro has evolved in the retail space from a stalwart warehouse chain to now being able to offer customers a convenient online shopping hub. Makro offers food, the latest electronics, houseware, camping and outdoor equipment and even liquor. A total of 20 Makro stores trade in South Africa, bringing convenience and affordability to local households and businesses
Categories & Keywords
- Appliance Store
Products & Services
- Appliances
- Electronics
- Gaming
- Computing
- Mobile
- Catering
- Stationery
- Liquor
- Groceries
- Toiletries
Available payment methods
-
Diners Club - American Express
- Cash
- MasterCard
- Visa
- Invoice
Diners Club 
American Express 
Cash 
MasterCard 
Visa 
Invoice Official Data
Year of incorporation
1971
Gallery
CYLEX PRODUCTS AND SERVICES
Cylex Listings Bulk Upload
Need to get multiple business profiles online fast? Cylex’s bulk upload lets you publish listings in just a few clicks—ideal for directories, agencies, and multi-location businesses. Save time and scale your visibility efficiently for only R20.00 per listing per year (excl. VAT).
Cylex Premium Entry
Boost your local SEO with top search placement, a highlighted ad-free profile, regional visibility spanning up to 50 km, and featured exposure on Cylex and Firmania. Mobile-optimized, with SEO audit and customer success manager available on request—all for just R255.00/month (excl. VAT). Get found. Get more customers.
Register Your Business on Cylex Today!
Boost your visibility and reach potential customers by registering your business on Cylex. It's quick, easy, and free! By listing your business, you can showcase your services, manage your online presence, and even add multiple locations to attract customers across different areas. Don’t miss the opportunity to stand out – register now and get noticed by more people looking for your business!
I’ve been waiting for my refund it’s been days now and Makro is no longer answering my email and they tell me different stories every day