Vodacom - Head Office, Halfway House

This are the most pathetic service ever we have been struggling for more than a year to cancel contracts that my wife did not approve we asked for recordings and nothing was given there were 8 contracts on her name and she paid almost 3300 a month they credited her with only 12000 and then send her an account of 15000 after a statement was send that she do not own Vodacom any money now they phone us every day and as soon as they get pushed with questions they throw the phone down. It is the most incompetent people working in the accounts department. on the 21/11/2023 8:20 Victor phoned and he put the phone down in my ear. On the 23/11/2023 Lefu phoned at 8:59 and put the phone down in my ear. On the 24/11/2023 Gladys phoned at 8:07 and put the phone down in my ear. This whole fraud case started in 2018 already. my wife never realized it till late last year please get someone that is competent in the departments it seems the current people need training on how to do there work. i have all correspondents since we started and even record the conversations but useless to say nothing is getting done about this matter

Vodacom is pateties. Ek wag al 3 weke vir 'n tablet, die tablet is daar maar geen routers in voorraad nie. Ek skakel Vodashop Flamwood Walk Klerksdorp, hulle tel net op en sit telefoon langs hul neer ek hou aan vir 45min hoe pateties kan dit nie wees nie. Ek skakel customer care, hulle kan my nie help nie ek moet op my vodacom complaint insit ek het dit alreeds 5 dae terug gedoen waar hulle sê hulle sal my antwoord binne 24 uur. Ek wag vir 5 dae en ek wag nog steeds.

I would like to ask about the procedures of having a vodacom tower in a Vaalboschloot village which is 66 km away from brits in the Northwest province.

Absolutely shocking!! Cannot get through to ANYONE who can make a decision. Not marketing, not corporate affairs, no-one other than call centre operators who cannot make a decision and you bounce between Customer Care and Subscriber Collections!! Ludicrous!! No-one answers the so called Head Office Switchboard on 011 653 5000 either. You land up at customer care and so round and round you go!!

no service!!!!!!!!!! I am waiting for 1 year and 4 months and still NOTHING !!!!!