I find it very disappointing and unfair that Mr Hansraj has posted negative comments like this without stating all the facts. Mr Hansraj phoned me to tell me that he had the misfortune of buying a light fitting from us five years ago. His maid had somehow broken the cover of the fitting. He apparently then sent someone here to buy another cover but was told that the cover cannot be bought separately and would have to buy a new fitting. He then also accused us of importing cheap rubbish from China and I did manage to tell Mr Hansraj that we don’t import anything but source all our products locally. A lot of our suppliers do import their products from China and not everything that comes from China is rubbish. I did also try and explain to Mr Hansraj that the fitting had not failed due to bad quality. I did try and ask Mr Hansraj which one of our salesman he dealt with so that I could find out more about the fitting and exactly what the story was. Unfortunately Mr Hansraj was so worked up that every time I spoke he would interrupt me and not let me finish. I did ask Mr Hansraj on more than one occasion to let me finish speaking but unfortunately that didn’t happen. I did eventually hang the phone up on Mr Hansraj as even though he is a customer I don’t believe I deserve to shouted at and spoken to the way Mr Hansraj was attacking me. I never told Mr Hansraj to go and beg on the side of the road/bed, that accusation is false. I also never said that it is not our problem when something goes wrong. If Mr Hansraj had given me a chance I could have tried to find out more about the problem. Contrary to what Mr Hansraj believes we do endeavour to sort all our customers queries and problems out.