Northside Electrical Lighting & Security Wholesalers, Durban North

Very poor after sales service. Also don't honour there returns. Bought lanterns tried returning them in original condition but would not take it back. Dr N Govender

The prices are great but the help after sales is bad. I bought items and within the year it failed under guarantee but no help was received by management. Its better if you bypass northside and go straight to the supplier you get somewhere atleast

Spoke to one of yuor sales guys-too busy will phone back never phoned.phoned again 2 deys ago requesting quote-cable ties 198 4.7mm grey and red 300 7.8mm red STILL WAAAAAAITING

I N PATHER WOULD LIKE TO THANK ALL THE STAFF AT NORTHSIDE ELECTRICAL FOR A JOB WELL DONE ITS QUITE RARE THAT U FIND A PLACE WITH SO REASONABLE PRICES I CONSTANTLY BUY ALL MY MATERIAL AT NORTHSIDE IM A QUALIFIED TECHNICIAN AT METRO ELECTRICITY FOR 18 YEARS NOW AND TAKE IT FROM ME U AINT GOING TO GET ANOTHER SHOP WITH GREAT MERCHANDISE AT THE MOST REASONABLE PRICES AND I FEEL THAT FOR ALL THE PEOPLE WHO HAS ANYTHING NEGATIVE TO SAY SHOULD KEEP IT TO THEMSELVES OR EVEN BETTER GO AND BUY INFERIOR MECHANDISE ELSEWHERE KEEP UP THE GOOD WORK GUYS YOURS SINCERELY NERVASHEN PATHER

I am also a business owner and have come across these comments and complaints on Northside Electrical and I wouldn't normally comment a public forum like this but felt that Justin/Northside have been unfairly dealt with here. 1 - To Thabani's complaint I also have credit card machines in my business and have had the same problem happen where transactions have been duplicated due to the banks error and there is nothing that we can do and as Adri has said the bank will not discuss client details with a company. So to raj and raath before you jump on the bandwagon on a situation you weren't even involved in please read and understand all the facts in the situation. 2 - Mr Hansraj it sounds like you didnt even give Justin a chance to solve the problem which also by the sounds of it the problem with the product was your fault and not Northside's fault. It also sounds like you never gave Justin a chance to sort the problem out. 3 - To JohnR, have you spoken to management about your problem and given them a chance to try and fix it before hiding behind a computer and writing bad reviews. I do sometimes buy cash from Northside and there have been occasions where I have had a bit of a wait but it is because they are busy and not becasue I am being ignored. When a company is busy I often think they are doing something right and in this case there prices are always excellent and I have never had a problem with quality. 4 - To Sam, If people choose the internet to write bad comments about a company because hiding behind a computer is where they feel the strongest I think that company has every right to defend themselves because in my experience people will not give all the facts and even lie to make there stories look good and for the company to look really bad. In this instance from what I have read Justin has not argued with anyone but given his side of the story which he is fully entitled to do and has asked some of the people to get hold of him bearing mind yourself, raj and raath aren't even customers. Contrary to popular belief a customer isn't always right even they like to always think so and take advantage of companies and when they don't get there way put it on the internet. Judging by your comments on a forum which you weren't involved in or invited to I am happy to say that I don;t think you are one of my clients and I think Justin is lucky that you will not be buying from him as you sound like you would be more trouble than the profit is worth which might be made from your sales. In Closing a lot of the time when people have a problem they will phone management of a company and shout and scream at them which is no way to achieve anything. You have to remember that managers and owners of companies are also people and like yourself if they are shouted and screamed at you will not achieve the desired result and instead of being negative have any of you ever tried offering a solution.