(1) Any attempt to communicate witht he Mastercare call centre is an exercise in futility. If your call is finally answered after a long and expensive wait you almost always being put back on hold for an excessive period. After six such calls I have still not received a satisfactory explanation as to why it has taken eight full days to authorize a local repair agent to carry out repairs on my refrigerator - something that should not take more than an hour to do. The call centre operators are unwillign to escalate queries to a higher level and the company seems by the large number of negative reviews already posted to be completely dysfunctional and committed to treating its customers with utter contempt. They do not deserve to be in business if this is the way they operate.