Mastercare-Head Office, Midrand

After being with Mastercare for 20 years I am very disappointed in there response to my claim. I submitted a claim for my Samsung washing machine. They were prompt to arrange there a grant to come sort it out. These agents take over a week to inform they can’t get the pc board. I ask them to return my machine I take it to a local repair place who also inform me they cannot get the part but that they can fit a universal one. I give them go ahead. Got my machine back working only minus a few features but I am not worried as I never used them anyway as long as she washes. Rinses and spins that all I need. Now trying to claim my money back I get the run around. The sk the company where they got the part etc etc. and then refuse to pay out. I previously had a tv same problem there agent said could not fix it took it else where was fixed with in a hour. They then gave me 21:2 months payment free no questions asked. I now have cancelled with them lost all my hard earned money paid yo them as each time I do try to claim always excuses. I use to recommend them but no more. They don’t even meet there client half way😡😡😡😡😡will never recommended them ever again.

Stealing from the elderly - should be called MasterThieves - deducting money for 24 years for an appliance that doesn't exist. I wonder how many people are scammed like this?

Absolutely awful service. Have had a contract with them for years and have ALWAYS had the most shocking service. I will definitely NOT recommend them to anyone. Pauline Gericke 0824410439

POOREST SERVICE EVER! It took them full 3 weeks to repair my fridge and just a day after the fridge was not working, they told my husband to log a call again and we still waiting even now. They don't care as long as they collect our money every month.

I've had a Master Care (previously Early Bird) Maintenance contract for more than 25 years. What a waste of my hard earned money. Even though I have not had a claim for the past 5 years or more I can recall that every time I had a claim in the past it took at least a week before a technician was sent out and another few weeks before the problem was resolved. It has just gotten worse. After requesting repairs to our stove about four weeks ago a technician eventually pitched up to repair two plates that were not working. Guess what, after he worked on the stove, none of the four are working properly. To all of you out there considering an appliance maintenance contract with Master Care, DONT!!! Stay away. You may as well take your money and flush it down the toilet. The one star rating that I had to give in order to submit this review is highly overrated. PS The service from the Boksburg branch is pathetic. Trevor du Plessis Boksburg An Early Bird/ Master Care client for more than 25 years (how stupid can you be!) 22 March 2016