My Order Number is 30024068. I have also taken screen shots with time and date stamp, should anything happen. I have also recorded my bank accounts and logged all notification of my purchased. My order was placed on the 18th March 2020 which was approved and confirmed via email and SMS. I have attached the SMS confirmation. Now as far as I am concerned this is a binding contract between Incredible Connection and myself, regardless of what errors you have on your side. On the 21st March 2020 I then logged in to my account to check on progress. I was then contacted later in the morning by a Sale Man from the PMB Branch who is in charge for online order, where I was then inform that My 2 game are ready and will be shipped to me shortly. I then queried where the rest of the order was and was informed it was at the Gateway Branch. I ask if it was possible for me to collect the order from Gateway while I await the order to come from PMB to help make things simple, where the gentle man said he would confirm and get back to me. I was then called back about an hour later when I was told I can no longer have my order as there was a mess-up at the head office and that they made an error with the prices. Now this is very unprofessional and I am appalled by this horrifying service. I have contacted many times to express my stance with this, as it is not a problem I must deal with as I did not make the error. As mentioned, this is not my mistake but yours and I only ask for what I paid for at the price that I had paid already especially since it was already on its way to me. If you look at the time frame of when I purchased, this contract was already binding.