Reviews on Samsung Electronics Pty Ltd - Head Office

My name is Gary Wocker, I needed a battery for my model - Samsung SM-G318H cell phone, apparently the only place one can obtain one is from a Samsung supplier, I went to the Tygervalley Mall shop in Cape Town on 19/08/2017 and was told that I had to pay up front R137.94 first and they would order the battery for me. Every week for the last three weeks I have gone back to the shop to find out when am I going to receive my battery and was always given some excuse and promised to follow up and let me know what was happening (no-one has ever bothered to contact me), eventually 35 days later I was so infuriated I went back and demanded my money back as I had paid for something that have not received, I will be replacing my phone with a Nokia as I am totally disgusted with Samsung's after sales service. The customer service "Host" Faldielah Valley promised that my money would be refunded into my bank account within the next few working days, it is now 2 weeks later and nothing!!!, no refund no battery not even a courtesy call to make another excuse!!? So in short I paid for a Samsung product 7 weeks ago and have not received what I paid for nor have I been refunded my money as requested, this is a clear case of complete incompetance of Samsung staff and theft of my hard earned money. I am in the process of consulting with my lawyer and will also be starting an agressive campaign to expose the shoddy aftersales service of your so called leading brand "SAMSUNG". Given the current poor state of the local economy I am sure you cannot afford such bad publicity that might (hopefully) affect your sales and massive profits but quite frankly I don't care, I will see justice done one way or another. Thanks for nothing Samsung.

My S7 had been sent away for repairs. Im waiting for 2 weeks now. I spoke to a assistant just now. She didnt let me finish over the phone. She just put down the phone. Very unsatisfied with the service.

I AM CONCERNED WHEN VIEWING ALL THE REVIEWS. There appears to be a common view around the shocking after service provided by Samsung after service. I recently had a problem with my Samsung dishwasher which I purchased in 2011 which was not completing its wash cycle. I delivered the dishwasher to TechniFix Samsung Smart Centre in Red Hill Durban. I was promised a call to let me know what the problem is and what the cost of repairs would be. Two days later No phone call so I called back and was informed that the pump need to be replaced and they required 50% down payment. I requested them to email me the banking details which was promised. Two days later after receiving nothing I paid them a visit and paid for the repairs in full to be advised my washing machine will be ready that afternoon and I will receive a call to let me know what time I can collect the machine. As experienced from all the reviews I received no call. 14 days after having paid for the repairs in full and being advised my dishwasher will be ready the same day, when contacting them (because as true to Samsung after care policy they don't contact customers back) I'm told the part is on order and the should receive it "sometime this week"!!!! - WTF this after being told 14 days ago my dishwasher will be ready that afternoon!! The question; IS SAMSUNG ELECTRONICS PTY LTD -HEAD OFFICE ok with the after service customers are experiencing with Samsung service centers? And what is SAMSUNG ELECTRONICS PTY LTD - HEAD OFFICE doing about the shocking after service its customers are experiencing? Andrew 0832750863 (I'm interested to see if I even receive a response from SAMSUNG HEAD OFFICE)

I upgraded my contract with a “Samsung Galaxy Tab 3” through Vodacom on the 08 June 2014. On the 14 October 2014 my device was book in for the battery that was not charging and the battery was replaced. On the 11 January 2015 it was booked in again for the battery and it was replaced. On the 05 August 2015 it went in for the third time for the same problem. I don't want this device any more they were supposed to replace it if it comes back for the 3rd time with the same problem. When I looked through the comment that other people is complaining about I am not the first person with this type of problems. Vodacom also refuse to replace the tablet there are just fixing it every time.

B P Ridge Oasis purchased a Samsung CKX6260RF printer from R V Office Equipment in Pietermaritzburg. We used to use a small entry level HP printer purchased from Makro at R 1500.00 which used to last for approximately 18 to 24 months before it had to be replaced. The Samsung printer bought at ten times the cost has failed twice since we purchased it (one year of use). I strongly recommend that Samsung SA find a new agent as the current agent, R V Office Equipment, clearly cannot support the customer base in Pietermaritzburg. We were advised to moving to a bigger capacity, more functional and faster multi-function printer. We regret taking this advice. D. Slater B P Ridge Oasis

This is the company that sells fake products in Africa,I will never buy their product any more,I am actually beginning to question the quality if Korean products everybody says Chinese products are fake,the biggest fake products are from Korea and that is Samsung Joseph Pretoria

Good Afternoon   As you can see from the mails below, husband placed an order last year with your on-line store.  On the 8th of January he mailed to enquire about the delivery and was asked for a physical address which he supplied on the same day.   On the 7th of February he wrote on your Facebook page about his frustration and immediately received the mail from [email protected] who responded by informing him you will investigate and  get back to him (see below)  again nothing happened, nobody contacted him   Last week I contacted William Mokoka who promised to follow up and phone me back – he did not phone me back but on Thursday the 20th of February when I phoned again he informed me that the parcel will be delivered on the Friday.   Again nothing happened, I call again on Monday the 24th and spoke to Gugu, who told me she will check and phone me back before 9h30  ONCE AGAIN nobody phoned back.   The 25th I phoned again and asked for a supervisor, waited got cut off phoned back got through to Brandon who promised me he will investigate and phone me back.  He phoned back I missed his call and phoned him back,  he requested me to hold the line and he will investigate while I am on the line, again my call was cut and he never phoned back.   I again phoned today asked for Brandon who was not available then asked for his manager, held the line for 10 minutes and eventually put down the phone, Brandon then called me back only to tell me this was no given to the finance manger or some manager.

Absolutely disgusting service and they tell downright lies to customers, hold on for hours....NEVER ever buy their products !

I have to compliment Samsung in dealing with my issue, (refnumber 7112184438) Nkosi took my call and I expained to him my son's Samsung S4's battery has an issue, none of the shop could help me due to stock shortages. I explained my son was flying to the UK on the 10th and I cannot send him with a phone, he promised to get a battery delivered to my house address before my son needs to fly. I was sceptical about this promis. But he delivered in a big way. 3 O'Clock the battery was delivered and we could leave for the aiport at 4. Well done Samsung I am very impress with you understanding my issue and delivering on the promis. Thanks Nkosi I do appreciate the effort you have done for me. Regard Liz de Villiers