Solutions Connect Training & Consulting Africa - Products

Give your business the competitive advantage, get to grips with the fundamentals of managing the customer service experience. This essential service course is anchored in the philosophy that effective, efficient, co-ordinated and customer-focused service delivery is what really makes brands stand out. This workshop is aligned to Unit Standard 10053 – Manage Customer Requirements and Needs and Implement Action Plans and accredited with Services SETA (no 12759).

Ever changing, increasingly demanding – getting and staying ahead in business today no longer requires meeting customers’ expectations, but consistently exceeding them. Turn your team from customer service staff into Customer Service Champions with this essential workshop aimed at giving them the lifestyle and practical skills, team-focused mindset and customer-centric approach they need to succeed. Because your customers’ perceptions shape your business reality. This workshop is aligned to Unit Standard 246740 – Care for Customers and accredited with Services SETA (no 12759).

Effective presentation and public speaking skills are important in business, sales, training, teaching, lecturing, and generally feeling comfortable speaking to a group of people. This workshop is aligned to Unit Standard 242840 – Make Oral Presentations and accredited with Services SETA (no 12759), and will train learners to present confidently, effectively, audibly and professionally. It will also equip learners with the skills to persuade the audience by confidently and effectively presenting ideas, recommendations, opinions and proposals.

Finding the right fit – people who don’t only have the correct academic qualifications and relevant experience, but the right attitude and necessary soft skills – can be daunting. This workshop equips participants with the knowledge and practical skills needed to interview and select successfully by using competency-based techniques to determine if candidates exhibit both the “softer” and “harder to get at” behaviours.