Network Claims Assessors Group Cc - Products

MOTOR VEHICLE ACCIDENT ASSESSMENTS Our foundation is based on experience in mechanical and body repair work. With this background (including, but not limited to, repair costing and pre and post collision vehicle values) we are confident that we will be able to provide quality and accurate assessments and reports. We pride ourselves on providing unrivalled service levels and efficiency in accident assessing. Our assessors understand the need for promptness of service in making crucial decisions with respect to the damaged vehicle and can negotiate with body shops to establish an agreed method and cost repair. NCAG clients are provided with accident damage assessments, valuations, pre and post repair examinations, expert witnesses for litigation and associated services in relation to the motor insurance industry. When a vehicle has been involved in an accident the normal process of a claim is through the insurance company. NCAG are then employed by the insurer to assess the damage costs. We deal with the matter as follows: - Upon receipt of instruction, the Admin Clerk immediately contacts the insured to notify them of the assessment and that they will be contacted for an appointment. The assessor personally contacts the insured for an appointment. - A confirmation letter is sent via email to the insurer notifying them that contact has been made and that an appointment has been scheduled - The vehicle is assessed and the assessor supplies the admin clerk with a report - In the case of the vehicle being uneconomical to repair, the insured is advised of the vehicle being a “write-off” and the vehicle is uplifted from the panel beater to avoid storage costs - The report is captured and sent to the insurance clerk. - In the case of a “write off”, we request the de-registration certificate from the bank/ insured. Once the document is received, an AOL is drawn up and sent to the insurer for authorisation - Authorisation is then sent to the repairer and receipt is confirmed. The insured is then notified via SMS of authorisation being sent to the repairer - The Insurance clerk is notified via email of progress of assessment

MOTOR VEHICLE THEFT AND HIJACKING INVESTIGATIONS Motor vehicle theft claims investigation is a specialised area and quite different from the more traditional factual investigations. It requires a different approach and different tactics. Understanding the legal requirements, practices and clients' commercial expectations is important. What constitutes a successful investigation still confuses many investigators Our highly experienced Vehicle Theft Investigators are able to fairly and accurately assess any motor vehicle theft claim. We have various sources from which we draw information to aid us in our investigation process. SAPS - Circulation printout - Checked for the date, time and place of loss, whether the engine and chassis numbers correspond with the registration detail, who is noted as the compliant and owner etc. We also ensure the particular insurer’s interest has been recorded on the circulation / SAPS records. - Enquiry done with investigating officer ensuring the correct vehicle details are circulated and relevant statements made are obtained to compare with information given on the claim form - Letter of non-recovery E-Natis - Printout is obtained to establish owner, titleholder, and date of first registration, previous owners, vehicle license details, whether the vehicle is financed and other vehicles owned by the registered owner Factory Enquiry - A factory enquiry is done on the vehicle to confirm engine and chassis numbers, vehicle details and date of manufacture Mead & McGrouther - Printout indicating the trade and retail value of the vehicle is obtained Finance House - De-registration certificate and settlement figures obtained Credit Bureau - Enquiry is done on the driver and/or insured in order to determine whether possible financial problems exist. All information is used in conjunction with the assessors statements taken from the insured, last driver and witnesses pertaining to the circumstances surrounding the loss as well as the photos and inspection sheet from the inspection of the scene of the crime.