I am extremely disappointed by the service I got at Pep stores Princess crossing Roodepoort. On the 8th of january 2019 I went to pep stores to buy uniform and stationary for my son.the system went of when my card was inside the transaction machine...when I checked my balance it said I've purchased the things at pep...but the cashier said according to them the transaction didn't go through...I showed her the message but she insisted I swipe my card again...saying if I paid twice it will reverse within hours...which no reversal happened...I waited for two days before going back to the shop...they wanted to see my bank statement which I provided...but up to now no one calls me to find out if I got the money back or not...its very frustrating to suffer like this for the fault which was caused by the employees of pep...even the manager I spoke to never made any initiative to get back to me...I tried calling the call center for assistance but no one picks up the phone...I later called the head office, a lady took my detailson saying she will write an email to call centre to call me back which that hasnt happened...im very fustrated by pep service. I JUST WANT MY MONEY BACK....SAD THOZAMA