On the 30 May 2019 I went to PEP at about past 5 in Ellof thinking of purchasing a gown, a consultant by the name Gugu came to me while in the line wanting to pay telling me did I know the gown I’m about to purchase is on sale, I confirmed no and at the same time lost interest in the gown while still in the store me and Gugu continued to chat as I leave the store I can see that she is following me but I didn’t really take note of it, a store away at Ackerman’s she approached me with two another ladies and robbed me. The first thing I did was run back to the shop out of shock I was crying devastated asking where is Gugu the Supervise told me Gugu does work in that store she works in Charlton centre as asked if I can make a call as I have nothing on me I even asked to call the bank the store manager (Ellan I speak under correction) as well as supervise ( Margaret) said they can’t help me and asked security to put me out, I lost R5000.00as a result of not even been given the chance to call the bank after I asked, I never felt so low and humiliated in my life the way the staff from Pep treated me I’m a customer and that’s how they treated me, I’m sure it not the first time this happened as they showed no remorse for a client, PEP store I’m taking to you back to your customer policy and I want justice for what happened to me in your store by your workers.