I purchased and installed CellSpy software onto a new android phone. The call recording feature did not work and I emailed B**** P***** for support. For three months he emailed me with suggestions, but could not find the cause. He then asked me to send the phone to him, and he gave me an address 150km away from their website listed physical address. I was suspicious, but I had been using his Intertel email, so I knew I was dealing with the correct company. I sent the phone to him, and for two months B****, A*****, and Support ignored all my emails asking for feedback. I could not get through to any of their phone numbers. Then B**** emailed me to collect the phone, and I replied asking if the issues had been resolved. I got no reply. I sent couriers to collect, and for two days Intertel did not answer their phones, the address is a house in a residential suburb. I eventually got my phone back, call recording still does not work, and all my emails are now ignored. When someone does answer the phone, it is 'hello?', and no-one is ever in. The impression that I have is that this is a one man company with a flashy website, operating from home. Their good reviews, in my opinion are fake