Our 94 year old grandmother was admitted to the Eugene Marais Hospital on the morning of 13th May 2013 in ICU. With lunginfection and heart failure. She is under Dr Heidi Prinsloo’s medical care since then and on previous admission to. Since our grandmothers Admission we did not speek to Dr Prinsloo either personaly or over the phone. Some family members did try to phone her at the hospital when she is doing her rounds. The Nurses keep on telling us that she will phone back, or whe have to phone her practice, which they did and left numiours times messages and they keep on telling us that she will phone back or the Sister will phone back. It is now a week later and our grandmother is still in ICU and we did not for once see the Dr received a phone call or talk to her. We find it very unprofesional and concerning that a Dr is not interested in comunicating with the family of her patient.