I am extremely disappointed and dissatisfied in the service I received from the manager at Pep Home in Claremont, Cavendish Square. What aspired was that while walking my handbag accidentally hit against two glasses and it fell and broke. A person who I then thought was a worker came and asked me whether I was ok. I said yes, but I will pay for the glasses and she responded THAT I do not have to. This person wss dressed in green but was accompanied by someone who wore a blue Pep Shirt. They then left off and I thought they would attend to the matter so I went about doing my shopping. I was two rows away from the incident when the manager confronted me and asked whether I was the person who broke the glass. I explained that ut was only an accident and said I am prepared to pay for the glasses. She then said in a very harsh tone that it igs not necessary and should've came to the front to report the incident and apologise. I explained to her that I did apologise and was under the intention that the staff attended to the matter. She asked me who had been at the scene. I explained to her it was one of the person's dressed in a blue pep shirt and another in green. She went at me for thinking the person in green works at Pep. I explained to her that I thought so, because she was accompanied by the person in blue and was the one doing the talking. She eventually got the worker and the worker said that she never heard me apologise, because she was simply passing by when the incident happened. I explained that I thought she attended to the matter and she said that she did, which is why she went to the front to get a scoop and that is when the manager asked her who is the customer that broke the glass. I feel completely victimized for having caused something accidentally. Futher more she was still accusing me of lieing for having apologised and when I said I would take up the matter with head office her attitude was one of sarcasm. Mistakes are part of being humane it is saddening that as a loyal Pep Home customer I had this experience. It made me put down all the items I intended to buy and walk out. This is no way to treat a customer!! I look forward to hearing from the company as to what was done to adress this situation.