I bought a Tplink Router at PEP HOME KLIPFONTEIN WITBANK which had problems woth battery it only lasted less than 2 hours returned it back to the store they told me it will be back in 2weeks they would call back and they didnt I went back after 2 weeks they said its not back they eould call back and the turn around time would be 4weeks which also passed went back to the store the ladies gave me attitude and said 4 weeks hasnt gone by They said they will call me ! They took down my numbers for the 3rd time but still no one calls back Went back again and still They dont know anything or rather they not giving me clear feedback but the whole team has attitude whenever I come to the store to find out how much more longer its gona take to have my router back from repairs! Its been a month and 2 weeks and no one is willing to assist me on that regards I mentioned that I want a refund they said they cant give me since its been 7days past purchase and return date !!! 17 november I went back to the store they only called repairs when I was at the store but the manager was very Rude with me! And so was the store lady at the teller all they telling me is sorry !!! PATHETIC SERVICE PEP STORE IM SO DISSAPOINTED !!!!