I WORK IN THE MALL OF CHATSWORTH CENTER AND I HAVE A PROBLEM WALKING SO I WALKED INTO PEP STORES LOOKING FOR BABY THINGS FOR MY NIECES BABY WHICH WILL BE BORN SOON . I WAS GOING TO BUY THE WHOLE LINE OF CLOTHING FOR A NEWBORN BABY . I WALKED IN WITH A BASKET TROLLEY AS MENTIONED I WORKED IN THE MALL AS IT HELPS ME BALANCE AND TOLD THE MANGER I WILL BE ABOUT 5 MINS FOR NOW JUST TO LOOK AND I WILL BE BACK POINT BLANK I WAS REFUSED TO BE LET INSIDE AND TOLD NO TROLLEYS INSIDE AND I EXPLAINED I HAVE A PROBLEM WITH MY LEG PLEASE ALLOW ME FOR 5 MINUTES AND AGAIN WAS REFUSED AND WAS TOLD SO IF YOU HAVE A PROBLEM WITH YOUR LEG WALKING HOW YOU WORKING WHICH WAS OFFENSIVE. I AM 50+ AND MY BALANCING IS A PROBLEM. IM VERY HURT AND DISAPPOINTED AS TO THE MANNER I WAS TREATED NOBODY EVEN THE MANAGER ASKED IF I NEEDED ANY HELP . WHAT CUSTOMER SERVICE IS PROVIDED? YES I HAVE A PROBLEM WALKING BUT THIS STORE AS LOST A CUSTOMERS SALE WORTH R3000 ITS NOT EVEN ABOUT THE MONEY IS THIS HOW PEP STORE TREATS ITS CUSTOMERS ? BY THE WAY IM IN RETAIL MYSELF FOR MORE THAN 30 YEARS AND I KNOW HOW I WAS TREATED IS WRONG !!! GET YOUR PEP STORES BETTER TRAINING FOR CUSTOMER SERVICE.