Moi Travel, Bela-Bela

Unacceptable Accommodation: Misrepresentation and Uncleanliness This stay was a deeply disappointing experience for my entire family. We booked a 6-bedroom house specifically to accommodate a mix of couples and an elderly relative. Upon arrival, we were met with a completely different reality. False Advertising: The biggest issue was the blatant misrepresentation of the property. We booked a 6-bedroom house as advertised, but instead received a unit with only 4 bedrooms. This significantly impacted our comfort and safety. Having an elderly family member forced to climb ladders to access a bed is simply unacceptable. This situation created a logistical nightmare, forcing couples to share rooms and myself to sleep on an uncomfortable couch. Unclean and Unhygienic Conditions: The overall state of the house was equally concerning. It was outdated and lacked basic cleanliness. The unpleasant odor of vomit near the fridge, as confirmed by the domestic worker who informed us of a previous party, was the final straw. Unresponsive Management: After expressing our dissatisfaction through an Google review, the Managing Director, Hanchen Botha displayed a complete lack of customer service. Instead of offering an apology or proposing a solution, they refused to return our deposit and threatened me with legal action because of my honest review. This response only reinforces the negative impression of the entire experience. Recommendation: I strongly advise potential guests to avoid this property. The management displayed a complete disregard for our well-being. There are many other reputable accommodations available, so please look elsewhere to ensure a comfortable and enjoyable stay. Remember your deposits are at Risk for Bad Reviews! This company plays a dangerous game with deposits. While the details of my stay were less than ideal, the most concerning aspect was their policy towards negative reviews. If you value honest feedback and getting your deposit back, *avoid this company entirely.* There are plenty of other accommodation options that prioritize customer satisfaction and transparency. Don't risk your hard-earned money on a company with questionable practices