Reviews on Ok Furniture - Head Office

The scam that OK Furniture is doing is sad. I made a layby on a washing machine at Charlotte Maxeka street in Bloemfontein. I paid the full amount when i was supposed to get the washing machine they told me that my money doesn't reflect. I gave them my statements and they saw the money went through, besides that the following day the money reflected on their side. However, they still didn't want to give me the washing machine. I then paid the whole machine amount cash so that i cant have my machine they, still they didn't want to refund me the 1st money . the machine cost R6900 but I end up paying R12000 for the machine. even this day the workers does not want to refund me. I lost food money at Ok, Medication Money and transport money to this fraudsters. I cant even afford to electricity for my kids because of OK Furniture. I cant believe that when I call they say that they is nothing they can do waiting for a white man to give authority that I can take them anywhere. I am tired people be careful of this company call OK, as you read this knom that i am R6900 short in my account because of OK taking advantage of me as an individual.

I had lay-by bedroom suite and bed at ok Cosmo city, now that I am done with payment they are coming with excuses for giving me the assets that i had paid for,i sacrifice my little salary to get my my self a bedroom suite,now iam depressed instead of rejoicing the comfort of my room,this is so depressing .

All the time i thought OK furniture was a big brand but i was wrong, even idian shops and Cash Crusaders are better. I had a laybae in this and decided to cancel to my shock i was wait for other customers to come buy or pay their before i can be refunded. I will never make mistake or encourage anyone to go and make a laybae in any OK furniture store in South Africa.

I am writing this review as I am really not pleased with the laptop I bought last year June 'connex' at eyethu mall, the laptop has been giving me nothing but problems I returned it for the third time to be fixed but it keeps coming back with more problems. I'd really appreciate a new laptop I don't want that one anymore I fear that if the guarantee ends the expenses will be on me to fix it which is unfair. I am being compromised on my school work as I have to borrow laptops or spend money on internet cafe to do my assessments while I bought a brand new laptop. I returned it at Jabulani, their service was best but I want a brand new laptop if it's not possible can they take the laptop back and give me half the money I bought the laptop with so that I can add and buy another laptop cause as for that one it's clear that I bought it while it wasn't at its best service. I don't want it back.

Unhappy service at Stretford OK, I bought a JVC tv and it went back for repair twice before the guarantee end and the last time it was after the guarantee. They told me about the warranty but that I have to pay for the repair and they are not involved. And the guy I talked to didn't even want to let me see the manager

I bought a tv and a fridge at ok walvibay nam for cash after 6 months the tv gave in I took it back its now a year withou any call or letter mus we go to court poor service

I bought a Samsung galaxy S4 mobile and it was stolen while I m still paying for that particular item...to my surprise when my replacement was approved its to get a phone to the value of N$1900 and the cost price of my mobile is N$6999.00. So I really don't understand this matter. Angry customer, Katima Mulilo.Namibia

hi I went to ok to get a fridge and a tv , I was waiting then for delivery , then eventually I called and the lady told me that they are out of stock I can come into the store to choose another fridge , I mean really what pathetic service you gonne pay for stuff you dnt have and then you hav to inconvenience yourself to go into the store and redue everything. Comeon people we are your clients here you cannot treat us like this and offer us this service its pathetic and poor really. ok furnitures in eloff street is really not very help full and how can you sell stock you dnt have. I think im gonne cancel all together and just go somewhere els

Today I went to ok furniture in seshego to buy a laptop for my daughter since I saw its on special a friendly lady assisted me. She showed it to me from the store pc and then I said I'll be back since I wanted to withdraw money after an hour I went back and only to find out that they don't have stock I wasso angr. I then went to the savana branch to check if they have walked around for 15minutes and no one wanted to assist me until I went to 2guys who were just sitting doing nothing I asked if they have the laptop they just said no I asked if they can order they just said no we don't have stock. I don't know what to call that I am so angry for this poor service........ I was hoping to get it before the special ends.

I bought BlackBerry last year and it is damaged and I bring it back to one of u brach in katlehong and even now I got 5 full month wethout my phone but ok deduct my monthy in stalment#0118260170

I've bought a Sony shake at ok jabulani I've never skipped a payment,now my system is been the for repairs for 2months I've been trying to find out what is happening from the branch but i don't get help,ok furniture has to start treating its customers with respect,I'm so dissapointed with the service I got

I am Gcobisa Wendy in Mt Frere,I purchased the Defy microwave at your store and within its guarantee period it was faulty.After being ill treated by the branch manager I referred the matter to the area manager who was of no help as well.The microwave is still at the store since last year and my money.After having reported the matter to customer service I received an SMS stating that my complaint was being attended to,it was just relief again in a week's time another SMS stating my complaint was resolved and I needed to call them of which I did ,amazing enough I was attended to by Margaret who was clueless as to why the case was closed,she asked for my number promised to call me back and within an hour I was called by a lady who said she did close the case on Chris instruction and when the wanted more clarity the lady said she was just a clerk taking instruction from Chris and that there was nothing she could do.What do I do now?You have my money and my microwave.And this Chris isn't helping at all,I spoke to him telephonically several times and on the last occasion he cut off the call having bought from his store a Samsung double door fridge and these 2 microwave cash

On the 8th of Jan 2015,I went to OK furniture store at Balfour,Mpumalanga,I was assisted by a salesperson by the name of Boetie Thokoa,whilst he was busy capturing my details,the store supervisor,by the name of Cassie Jean Hammond,told the salesperson to switch off the computer. The salesperson tried to explain to her that he is still busy assisting me,but she insisted that he must log off. The store supervisor (Cassie) didn't bother to explain nor apologise to me as a customer. I asked the salesperson whether is there anything wrong or faulty and he said everything was/is fine,the salesperson then logged off. The store supervisor didn't bother to come back to the salesperson to tell him to login again. After 20 mins,the salesperson switched on the computer and assisted me without being told to do so. I felt I was not fairly treated by Cassie. What happened to the policy of treating customers with respect and dignity. I will be very happy if my complaint can be taken into consideration and a prompt response will be highly appreciated. Regards Nozi Sekelenyana Sent from Huawei Mobile

Bad experience due to faulty good,I bought a Sony shake took it for repairs had to fight to get it back now it's back and it's worse than before,I'm very disappointed won't recommend any1 to buy goods here at ok

Poor service delivery at OK Furniture Store at Johannesburg Eloff Street, especially sales consultants. I approached a lady with a name tag of Khayi for assistance and the response i got, it was terrible bad. The lady insulted me and she wanted to fight me, later on they created a click with the fellow lazy consultants to insult me. I Tried to call the branch manager but it was like i am embarrassing my self because the manager himself is like is dating those ladies, so he does not have a word to say to them...Disappointed with untrained and lazy staff..only good in playing with phones during the time of work.

I took a Sony shaker at ok furniture Uitenhage two years ago, four months before I paid the last installment it got faulty , I than took it in to be fixed, a month later thay called me to come and collected it and it was fixed, I went to the shop for collection of sound system went hom and connect it to find out it was not working. I then took it back the next day then I waited another two months, no one called me I decided to go to the uitenhage branch again, I came there asked for my sound system thay told me its back and its working, I then told the gentleman who was helping me too test it ,too find out it was not working again , I then left it with the shop I then waited again for almost three months now I then go back to Ok furniture in Kinako mall in Port Elizabeth and explain them the situation I found my self in. The woman I talked too was so generous and told me it was not necessary for me to go through this drama, the shop at Uitenhage should have got a RR from the service provider and gave me a new sound system long ago, she then called the Uitenhage branch and told them the same, she then told me to go to Uitenhage thay will sort it out , I came in Uitenhage Ok furniture I was told a bord in the sound system was broken after the service providers had opened it for three times thay now see its broken . Thay than told me they gonna call thay head office, after a while a auntie cam to me and offered me help to say she is gonna take the matter in her hands that was the 29th August 2014 she said I must choose a new sound system and I did so she than ordered it from Port Elizabeth because she told me that one was the last one in store , the next week Wednesday I called her to ask how far had she gone with my case , she told me I must gave her chance the head office didn't approved yet. I then called again the next day she said to me she have received the job number and I must give her time she is still waiting for approval , she then promised me that she will be done by the 10th of September . On the 5 September she calls me and tell me the service provider told her they got the part that was broken in the sound system and they will order it from Johannesburg. Please people isn't this a sad case . After almost 7 months of greave the shop came beck and want me to wait for they service providers to order a part from Johannesburg after I choose a new one no people is this the way you treat your customers.

I saw the gas heater advertised for R329.99 on special. I went to the Secunda branch to buy one. I was informed that it was not available at any of the stores. Why advertise it if you do not have it in stock. The staff were not even sure of whether they would get it as they have never had it in stock. Stop misleading customers. Advertise stuff you have in stock,

The service @ OK furniture Swakop is way beyond bad. Sales people talking to you with food in their mouths, chewing gum. The place is dirty as is the staff, the stock on the floor damaged. They do not even have cleaning kits available. If you ask when will you have in stock, "maybe this year, maybe next." They yell and scream and swear at each other! In 3 months it went from one of the neatest, friendliest stores to a hell hole - I will never again go in there!!

On Saturday 27 April 2013 I have entered OK Stores in Newcastle to buy a microwave on special (KIC R699). I entered the store at 09h45 and after 15 minutes I had to ask someone to help me (there were only 5 clients in the store). After I told them what I wanted I had to wait a further 45 minutes for them to complete my transaction. It was a cash transaction. I complained to them but no received no reaction. I carried the microwave to the front with my receipt in my hand and then one staff member came running to tell me I may not leave the store before the necessary paperwork was done. After 1 hour and 5 minutes the microwave was in my car. This is very bad service. They were all chatting to each other, joking and shouting to each other - and the service was very poor. I feel that this is not a good image for OK Furniture. I will also put this complaint on HelloPeter

OK Furniture Swakopmund: Some of the products is quality, but they have a lot of damage items standing on their showroom floor. I will never buy any living room sets or mattresses there, I really thought some customers would be mannered enough not to eat and drink while siting on the furniture, you can see the cold drink bottle markings on the furniture and some times food laying on the floors. Those cleaners (or I think they are) could not even vacuum the carpets properly or clean the dust of the furniture!!! Entering the shop you will see 2 or some times 1 security guard there, they don't greet you, they have ear phones in their ears listing to music, oh man and chewing bubble gum ( I hate that stuff) Most of the time they stand in the door way talking to friends or family outside and doesn't even consider the clients walk in and out. I do see that you have to get your documents stamped at the door but then I saw it is so easy to walk out with small items due to not concentrating on the door or the bags/ trollies that customers is walking in with. In my opinion the security is also the image for the company!!! For the sales team there, there is only 2 persons I would ask to help me, for the rest is useless, not neat, also chewing gum, and if your white, German, or any other raise looking white they will not help you accept 2 of them. Wonder why bother to open a shop in Swakopmund, after all it's a German town. One sales lady there sometimes stinks of alcohol, when they advertise specials and I'm there to have a look I would walk big circles around her. About 7 months back I bought a DVD player there and that sales guy had a attitude problem, maybe it is because I'm white, he could not even answer few questions I asked about the product, the way he is leaning against the shelve and chewing on a peace of binding strap while talking to me is a NO NO in my eyes, please sir show some respect!!! The shop is not in the bush under a tree!!! and if you don't like whites or Germans then put a face on that show you care or quit your job and do something ells that doesn't involve clients. After that ordeal I thought walking out was a better option but then the cashier was a friendly smiling lady that make that purchase worth while, till a older white lady there start using bad language at the back behind the cashiers counter. I thought to my shelf if that is the manager it explain why the place is looking like that and the staff there. Further more if I buy something big there I will not allow those drivers to deliver it to me, I saw how they handle items and there attitudes are bad. There cloths looks like the delivery car, tarn and dirty. I hope they will improve there business in Swakopmund Will give 2 stars for those that are trying there.