106 Loper Ave
1619 Kempton Park
Gauteng
BUFFALO international logistics Reviews on BUFFALO international logistics
Reviews
Your driver was so unprofessional, he was so rude and a bully, as if that was not enough he left with my parcel on my door step because apparently for him I live far and it's not convenient for him, his name is Tumela with phone number (062 523 8367)
Thobi , 2 years ago
You guys are so bad. Shein must not ever work with you guys otherwise they will lose their potential customers. I have been waiting for my parcel for almost a month and I needed the items for traveling and Christmas. You have ruined my holidays!!
Yoohs , 2 years ago
Your service is poor you say I recive my whereas i didnot no wanna reach out to me and explain if there are delays as for that am going to open a case against baffalo logistics for fraud and theif you cant say you deliver whereas you didnot you donot care about your costumers
Lusanele , 2 years ago
I’ve been waiting since 5 march and what kills me most is that my status said client received while it’s not there’s no sign to show that it is legit I’m so disappointed ☹️ I even want to give up because it’s beeen a long time waiting even though I’ve payed everything in time hoping I will get my parcel in time
Hi i have been waiting for my order for a longest time i called and the phone was answered by one of your whom i gave her the address and my contact numbers but still your courier guys keep on failing to deliver my order.funny enough its the first Time i order and using the same address....
Hi
my parcel from Shein is at your warehouse since 8 February 2024
it was send out and returned to your warehouse 4 times already. excuses the address not found but they do drop off other parcels????
no luck on phone, email or whatsapp. same feedback. check no check address. still waiting for delivery
more than 6 months ago
Hi Sorry to inform that Buffalo services is bad. Telling me package return due to wrong address, but it is right on Shein so how on earth can it be wrong, and this ain't the first time. Last time my package was late due to same reason. What's worst of all they don't contact me, but package was returned. Please Buffalo do a better job at delivering, we order stuff because it is needed.
josiah , 2 years ago
I have been waiting from 30 December 2023 after I receive email that my parcel is on its way. Today after 12 days and parcel moving all over the place but never reach me, and 3 attempts delivery. They say parcel delivered but not to me. And i receive all sorts of parcels on this address only these people cant fond me. AND THEY NEVER CALL, NEVER. AND THEY DONT REPLY TO WHATSAPPS
Dorothy , 2 years ago
Hi
Ek wag nog vir my pakkie is al 3 dae op een plek
Ek is baie baie ongelukkig oor die diens het nog ooit nooit nooit so lank gewag nie ek het al gebel gewhatsapp my geen antwrood gekry nie
Good Morning
I am so disappointed my parcel is roaming around back to forth without reaching my address. I supposed to have received my parcel four days before Christmas. You failed the whole of my family even today my parcel is still roaming from dispatched and returned to depot. Why are you doing this to me? I always receive my parcel on the same address but now you cannot find my location why?
I have been sending emails WhatsApp and calling without help why?
I cannot begin to express how BAD your service is. Fellow consumers, please for your own sanity, DO NOT use this useless service provider.
nelisiwe phindile nkalanga , 3 years ago
Very disappointed, my shipping details were changed, i dont know how my parcel was suppose to be delivered in Mpumalanga, but when i track it they say it was delivered in East London Butterworth, ive been trying to call or WhatsApp but no response, im sooo stressed and very disappointed because ive bern using the same details, when the parcel was dispatched i did not even receive a notification i jus saw an email sayin 'client received'
koketso kwakwa , 3 years ago
Dear consumers ,Buffalo Buffalo they a scam, I ordered on 08 October still my waiting even today, I received email say I must pay for my customs I did, and then again email say I must pay for second delivery fee I paid twice then the next email say I must pay they won't deliver,much how money do i have to pay before they can deliver coz all they ask is money money and i call the say they will escalate the problem to the manager and then call again all managers a in the meeting the whole day, when I ask for my money back they say they deliver but nothing, it's so amazed coz they did say they received this payment, all they say is pay so what happens to the money that we paid this its so painful can shien charge logistics please coz Buffalo we kill us.
Raven , 3 years ago
My tax amount was wrong, for over a week I've been calling and they have been no help, you can't speak to management because their is none, when you ask who's supervising them they say they don't need supervision because they know what they are doing. I've spoken to Christopher, Penelope, Freeda, pumla, Judy, Christina and so many more, they are so incompetent and are of no help, I've never been given such a hard time before in my life, my order was for R921 but my tax was over R2200. How is that even possible. The staff don't care about your problems, their just their to get paid and go home
nomonde
more than 6 months ago
this is first and last time ordering with any company that uses Buffalo i've been waiting for my parcel for 2 weeks and when you call, the consultant promises to escalate but nothing happens. we order because we need it by a certain date , what will i do with those items as the event has long passed. I guess this is the price we pay for looking for cheap items outised the country
Am very disappointed in this company. I always have bad experience with it. I don't know why Shein is still using it. So I paid my customs on the 14th of September but I didn't get email notification. I only had one email because I paid for two orders. When I check my bank app it shows that I paid. I've been sending emails and whatsapp with no luck 😭😭
Orriey , 3 years ago
I ordered on Shein on the 3rd of September, i got excited when getting an email and text message saying my order will be delivered within 48 hours on the 12th. I waited the whole day at home hoping for my items to be delivered, i was very disappointed when i got an sms saying my address was incorrect hence it wasn't my first time using the address. I didn't know how to change address because it was the correct so i reentered the very same address then i was told my order will be delivered the next day. Whats more disappointing is that the whatsupp number and telephone number go buffalo are not working
Geeee , 3 years ago
Very disappointed, I've ordered from shein before and buffalo was used.
I've received the same msg for the past 5 days "Your parcel has been dispatched and will be delivered within 48 hours. Thank you for using Buffalo. Please note no fees are outstanding." and when I track it says "return reason:misconception" , I have been using the same address and phone number with all my previous ordered.
They don't pick up their phone respond to e-mails or WhatsApp messages.
Very disappointed
I have 2 orders from Shein, one order was supposed to have been delivered last week, ihave received email saying it now with skynet, i have been enquiring with skynet, they say its not with them its just that buffalo created a waybill but havent tranported to them, now buffalo doesnt answer call, you on que when it gets to you the line disconnect, on 010 and 087 numbers, its playing hide and seek now, i have a wedding and cannot trace my orders, Shein should really choose a different logistic company
more than 6 months ago
Dear customer, It is a pity that your order GSHNRU04700NHNQ tracking number BUFZA5080892714YQ delivery has attempted failure.The main reason is due to insufficient address/phone number/no one at home when delivery etc.Please kindly contact your local carrier to get the parcel soon in case it return to sender. We are always at your service if you need any help. The a ove is nonsense I never received my order from Shein through BUFFALO Logistics and my phone number is correct no one has called me call again on 063 707 0807 I want my merchandise going back to July 2023. Don't scam people and steal our money . THIS IS URGENT
kopano mathole , 3 years ago
I was tracking my parcel all of a sudden it says "client received" meanwhile I didn't get anything.on top of that they put you on hold for 30min by the time they take your call your airtime get exhausted.
I am not sure if this so called buffalo is a scam or what is it exactly I have been waiting for parcel since 5 May until now the send me a link telling me that my delivery failed I must pay R164 I pay them still failed to deliver then tell me that they can't find my address on Google but still they want me to pay another R164 again although they can't find my address on Google
more than 6 months ago
Please help me it says delivery fail the driver could find me but what about the previous ones an dis the same address and phone number if he didn't find me why didn't he call like the others I pay over700r plus tax fee also please let me get my parcel in peace
Ratos , 3 years ago
Yesterday they claim that I didn't pick up my phone or the address was not found,I ordered twice and they found it without a problem,but yesterday they couldn't find it,tried phoning them but their phones are down. Their website says they don't deliver on weekends so why yesterday?
Unhappy buffalo customer
more than 6 months ago
Same story . They say delivery failed "reason invalid telephone number" . Really? And what about all the other almost 10 deliveries. It's the same number and was working fine then. They don't reply to emails. And you can beg them on WhatsApp to reply to you they will still ignore you. I hope Shein gets another reliable company to send their shipments with.
more than 6 months ago
I purchased my order and they put a wrong address now I’m doing a follow by sending emails and calling them but i don’t get response it’s over a week now since i received a email saying my parcel is on its way.
Im trying to get of them it's no ringing I didn't receive my parcel the block me on email this is really poor
Elizabeth , 3 years ago
Hey guys pls i have bee. trying to s d u email whatsapp but de is no solution to that trying to explain that i am changing my address bt there no respond pls my parcel was supposed to come to Pretoria but now is at promfret and i wrote 2 adress the other 1 is alternative pls help dnt tl me abt email bcs is nt of use pls iv ben trying to communicate with it bt no respond
Meggy , 3 years ago
also complaining my daughter lost her parcel and they say she got them but we never receive anything,i was home the whole of that week ,Baffalo service is soo poor i wanna y shain is still using them or they working together to scam us
Buffalo logistics has a very bad customer feed back whatsoever. I have whatsapp them numerous times for Tracking my parcel.They just don't reply back.And to phone them is a nightmare ,it's like you are next and the num is like caller 58..... in line
Western
more than 6 months ago
Poor service am not happy with your service I've been waiting for my package till now haven't receive parcel
Yonela , 3 years ago
I was supposed to receive my parcel today but I didn't
Mary
more than 6 months ago
They your customer service is so poor. You don't even respond to a simple whatsapp messages. My parcel was suppose to be delivered on Monday to day is Saturday. And is so frustrating.
Takalani Lithole , 3 years ago
Buffalo I have not received my package and an email sent say the package was delivered successfully. I received an email stating that:Dear 【Takalani Mhlambi】
1. Here are the parcels which were delivered successfully as show in the table, should your customer dispute this please contact us to assist with resolving on 0105903190. The was not even a photo attached to show the parcel on the table. I don't stay in rural areas where the driver could have gotten lost. I stay in the city but buffalo driver could not even reach the destination. This is pathetic
Busisiwe
Vanessa Lesedi
more than 6 months ago
My parcel was not delivered and the status has changed to package delivered💔💔 poor service. Since friday.. and normally when courier guy comes to my work place they call me first and this time around they didn’t call me. They don’t respond whatsupp text and yesterday I’ve been trying to call me and still I’ve been patiently on the waiting list when I’m on number one they ended the call. Buffalo service is pooooorrrrrr
I payed the tax on the 22rd of March but I never got a confirmation that I have payed ..i watsapp buffalo it’s been a week and days they won’t answer my text I even emailed my proof of payment them but there is no response I even called they won’t pick up the call my parcel is there hanging where’s I’ve payed the tax
I received an email to say the following but never received a call or anyghing . Now my parvel is just hanging coz i dont know what to do
Dear customer,
It is a pity that your order ........ tracking number ....... delivery has attempted failure.The main reason is due to insufficient address/phone number/no one at home when delivery etc.Please kindly contact your local carrier to get the parcel soon in case it return to sender. We are always at your service if you need any help.
Noluyolo Kilani
more than 6 months ago
OMG buffalo is so frustrating, it would seem they sent the message about parcel being returned to warehouse to everyone, I think it's just a stall tactic honestly, I am so disappointed and mad. They do not take us serious, they are quick to call when the want customs and duty paid an then after that it's nothing. The worst part is that they don't even reply on their whatsapp line.
Suery
Am not happy with buffalo service at all my parcel has been onboard the vehicle from 17 march 2023 still no delivery no response on WhatsApp/Email its very frustrating 😡😡🤬🤬🤬😡😡😡😡😡😡😡🤬😡😡😡😡😡😡😡
Zethu , 3 years ago
Worse service ever i got an email from shein that my order is returned to the warehouse reason wrong pin . But i never got their call confirming my adress worse ive been calling them with no lucky they dont even respond email and whatsapp.
Dikeledi
Lizette , 3 years ago
I am writing to express my extreme frustration and disappointment with the delivery of my parcel by Buffalo Logistics. Despite my repeated attempts to contact your call centre and get updates on my parcel, I have received inconsistent and misleading information from your representatives.
On March 13th, I was informed that my parcel was at the warehouse as there was no driver in my area. The following day, I was told that the parcel was with the driver and would be delivered by the end of the day. However, my parcel was not delivered and when I called again, I was informed that the driver could not deliver the parcel as there was no one at home, which is an absolute lie. Furthermore, when I requested to speak to a manager or to get the driver's contact number, I was not allowed to do so.
I am extremely frustrated by the lack of accountability and transparency demonstrated by your company, and I demand an immediate explanation for the inconsistencies in information provided to me. I have also sent several emails and WhatsApp messages that have gone unanswered, which only adds to my frustration.
I must say that this is the worst customer service experience I have ever had, and I will not hesitate to share my experience with others. It is unfortunate that Shein does not give customers the option to choose their preferred shipping company and instead forces them to use Buffalo Logistics.
I expect a prompt response from your company and a resolution to this matter as soon as possible.
Ladyvee , 3 years ago
Buffalo is scamming us yooh I regret ordering from shein..
Rapye , 3 years ago
Yooo buffalo... My order has been at their warehouse for like 2 weeks.. It says dispatching then returned to warehouse.. Reason 'wrong fone number' but yall called when you wanted me to pay tax.. Now its time to deliver yal saying wrong number... Yooo worse experience ever... Valentines is around the corner but nothing... I think shein should just work with Aramex not buffalo... We are tired
Anonymous , 3 years ago
They have the worst service ever, after I paid customs they went quiet they are not even responding to emails it's so frustrating!!
Seipati , 3 years ago
Buffalo has the bad services , checked my tracking order and said returned but I never received any call from them stating they are coming or maybe they had difficulty in getting my address but already my order returned saying they can’t get me . Mind you I paid R400 for buffalo to bring my shein order but already is cancelled before they even came .
I willdefikitely not refer anyone to buy from Shein because of the bad experience i have with Buffalo. I since ordered items in November and December and still today i have not received my parcel. They will e mail you about failure to deliver with lame excuses that they could not get hold of you, yet they never contacted me. Trying to call the company is just a nightmare as there is always a long waiting list. Sending them email is just a disgust as they never reply. How will one trust you? I regret having ordered items from you as i have even paid double the price for delivery that failed. Your service is extremely poor. You robbing us of our hard earned money and you are not even ashamed if it.
Cindy , 3 years ago
Orderd my parcel 4th of January. Received it today. Thanks Buffelo
Durbz girl , 3 years ago
After reading all the negative reviews I was panicked thinking my good would never arrive, but it came today. It was only due 18 January 2023, order placed 24 December 2022Driver was kind and polite, even called me when he was at my door. This is my third Shein order and it has always arrived a week or two before the time. I can suggest Buffalo communication system be improved because my first two orders no one ever called. Thankful for the driver who arrived today. I live in the Durban area.
A de Villiers , 3 years ago
I am happy with buffalo service, I understand that they had a few issues during die Nov\Dec
Season time. They could work on their shipping statuses and communication skills. Better communication will solve most of their negative reviews. Tracking issues is because people does not understand every status. Maybe making a list available with the meaning of each tracking status will also solve some issues.
Reabetswe Sithole , 3 years ago
My parcel has been stuck in transit for more than 4 days.
Hlengiwe Masenda , 4 years ago
An absolute joke of a delivery service.
They don't communicate.
They give silly excuses as to why they can't disclose information and they do not give an alternative for you to pick up the package yourself after their mess of a delay yet they will call and email just to get you to pay their fees.
Im being dissapointed!
Waiting over 3 weeks for my delivery.
[email protected] , 4 years ago
Buffalo is such a disappointment my Christmas order Is not yet delivered...when I track my parcel it shows something about the email...why don't give me a call instead of sending an email
Pumla , 4 years ago
I Am Beyond Disappointed.. Ordered on the 1st of December order was supposed to get here 18 Dec 2022 okay continued waiting... Surprisingly my status has changed to package received, signed by client? Which client? Aren't you guys supposed to call to make sure it's given to the right person
Buffalo Logistics Is A Joke 👎👎👎👎
Johanna
Poity
Agobakwe , 4 years ago
Am not happy. Its Christmas now kids needs their clothes.my orders are not moving. And no-one answers the phone.i even tried to send you guys email but still no response.please deliver my orders before Christmas 25th
Asphiwe Nkosi
M.Pillay
Tshepiso Sono
more than 6 months ago
I've been waiting for my parcel since Dec 2022. I bought kids Christmas clothes during black Friday, and nothing has been delivered to date. (Middle March 2023) When trying to call Buffalo, the phone stops before one can even speak to the consultant. I was 1st in the queue multiple times and the phone took me to voicemail. Very frustrating...Buffalo is not competent to do this job.
I was supposed to recieve my parcel and I got an sms that delivery failed, no one called or anything. I tried calling but after waiting in line to be attended I was dropped 8 times. Bad bad service, I don't even know where my parcel is
Mara Theron
more than 6 months ago
Was supposed to recieve my parcel and I got an sms that delivery failed, no one called or send me an email. I tried calling but after waiting in line to be attended I was dropped numerious times. Bad service, I don't even know where my parcel is. What is Third party Express and where can I find my parcel. Nobody replied on my emails or answer any telephone numbers. [email protected] Cell +27 833088369 TRACKING NO. BUFZA4120611605YQ
Loshni , 4 years ago
Service is really unacceptable, there is no communication, call centre is pathetic, hold hours on end.. they say my parcel has attempted to be delivered but no calls… I will definitely not be ordering again … they too quick for payment on taxes though
Sharne Fourie , 4 years ago
What the hell does this company do? I need my package to be delivered not just to my door but in the hands of someone. They say my package has been delivered, but I received nothing, no phone call made to say that they are there. Customer services never answer the phone, but they are quick to ask for customs to be paid and yet when we looking for someone to assist, no1 is there to help. WHERE IS MY PACKAGE!!!
No name
Louise Otto
Very unprofessional company don't respond when you call or email. Very disappointed by the way they run their company. My parcel has been handed to third-party but no tracking number and that was a week ago
Petina Mnisi
more than 6 months ago
I was at Buffalo Kempton park today.. The chaos that's there is really disappointing.. If Buffalo can't deliver why is it not communicating with us.. I had to stand in line for 3 hours only to get there and they tell me that my parcel is still in the airport meanwhile it was supposed to be delivered on the 16th..what sort of nonsense is this??
stacey , 4 years ago
This particular company claims to have delivered my parcel to me but I have received nothing
How do you send out notifications stating you delivered something if you didn't fulfill it, thats just dishonesty on another level
Please could someone advise where the Durban offices are as I want my stuff
Omphemetse Matlapeng , 4 years ago
So what happens when the date for delivery has passed and no communication of whatever are being made. An unprofessional behavior is really not it...
Zinhle , 4 years ago
I'm so angry how do you'll operate when client receive a Parcel that person has to sign or show identification is that right? Well my parcel was received by someone alse iwill have to get to the bottom of this now
more than 6 months ago
I'm so annoyed right now. I have not received a call, but they say the package has been delivered, I have tried calling customer services, no answer, goes straight to voice mail. I have tried using the whatsapp line, but still nothing. Where was my package delivered, who is going to pay me for the goods that was in the package. I've asked all my neighbors, as well as tenant. But no1 has it. This is wrong on sonmany levels. Call a person before you deliver a package, please are not at home waiting for 4 weeks for a package to be delived
Khanyisa , 4 years ago
The company is saying my parcel was received, meanwhile I did not receive anything. I have been calling and calling to follow up as to where my parcel was delivered no one is responding. They also sent me an email confirming successful delivery while I haven’t received it 💔💔😭😭
unprofessional ,says my address and cell number incorrect , when you call their contact number, there's no answer its a complete waste of airtime
Nigel , 4 years ago
Your customer care lines are useless, you're kept on hold for over an hour meanwhile we can't get our orders, wasting our money paying you and for our goods That's daylight robbery and no proffetionalism and legitimacy in your Business kkk
Sthem , 4 years ago
The company is saying my parcel was received, meanwhile I did not receive anything. I have been calling and calling to follow up as to where my parcel was delivered no one is responding. Trash service ever
Disappointed , 4 years ago
This definitely is the worst service ever, I clearly stated my address it was visible, then I received an sms saying I should collect my parcel, I then go to the pepcell, the guy at pepcell tells me the parcel is not at there store it is in Witbank as they get confused with the locations, mind you it's not the 1st time this happens like WThell and note I stay in Johannesburg, how the hell am I supposed to get my parcel In Durban, I called Paxi and Crescentia told me I have to wait a week because Buffelo needs to collect the parcel and take it back to the warehouse, which will take about 8 days... the parcel gets to the warehouse however I receive another sms that my parcel was collected HOW.?? I called Buffalo they advise that the system says I have collected my parcel, I tell them my frustrations the lady Tasha tells me I need to wait again for Paxi to get back to them in order for Buffalo to decide another step further. I am so frustrated I haven't received my parcel yet and it's been going for 2 months now. I NEED ASSISTANCE ASAP AS THIS IS UTTER NONSENSE SERVICE
Lerato Prescious , 4 years ago
wow this has to be the poorest service ever..when i was tracking my package i was informed that the vehicle that was supposed to deliver got hijacked and whatnot..it was on the 7th of this month (July) so now I have been calling and they have been telling me that I will receive an email even on Tuesday I called and told me that i will receive an email within the next 24 hours,I waited and still..and today i called they told me that i will receive an email with a letter saying what what within 48 hours..whats wrong with these people?
Double T
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MY tracking status changed today and it says receive order in Bloemfontein,THIS CONFUSES ME A LOT BECAUSE I NEVER GOT UPDATE THAT MY PARCEL HAS BEEN DELIVERED ,HOW CAN IT MOVE FROM ORDER DELIVERED TO RECEIVE ORDER IB BLOEMFONTEIN?IS MY FIST TIME ORDERING CAN SOMEONE EXPLAIN