Are you lplanning to start your own guest house, B&B, boutique hotel, lodge or small hotel? Let us equip you with the skills to run a very profitable accommodation business. Our trainig and support will help you until you get to the point to pen your establishment.
Our Guest House Management and Support Iincudes the following:
Legislation for Guest House/ B&B Business
- Land use zoning
- Licensing and Registration
- Legal aspects regarding signage
- Insurance
- Health and Safety regulations
Basic Management Principles
- Planning, Organising, Leading & Managing your business
- Skills and competencies of a Hospitality Manager
- The importance of Service Excellence
- Implementing a customer-centric concept and ensuring that your establishment is unique from your competitors.
- Keeping your employees happy and motivated
Sales & Marketing for your business
- Marketing plan in the hospitality industry
- Identifying potential sources of guests and analyzing your competitors
- Designing a mission and objectives for your establishment
- Formulating a unique service concept for your establishment
- The 5Ps of Marketing (Marketing Mix) – Product, Price, Promotion and People
- Essential sales strategies to increase occupancy and revenue
Accommodation (Housekeeping and Front Office Management)
- Property management system suitable for small accommodation establishments
- Telephone etiquette
- Reservations and bookings
- Developing systems for housekeeping and front office
- Staff uniform
- Formulating daily tasks for Front Office and Housekeeping
- Rules and Regulations for Front Office and Housekeeping
Basic Financial Management
- Budgeting
- Forecasting start-up income and expenses
- Forecasting day-to-day income and expenses
- Record keeping
Planning your Meals
- Correct equipment to provide excellent & efficient service
- Managing stock levels
- Health and hygiene in food production areas
