Theatre in Roodepoort

I am extremely dissatisfied with the service received from Barnard’s TV and Appliance Services in Centurion, sourced via Defy’s accredited supplier list. I requested assistance with a non-functioning Defy F350 freezer and asked that the technician also bring and replace a door gasket for a Defy L350 fridge. I was charged two separate call-out fees of R632.50 each. Upon enquiry, I was informed that the fridge call-out fee included labour for replacing the gasket. The technician proceeded to replace the freezer PCB at a cost exceeding R1,000 (available elsewhere for R830). I was also required to provide my own silicone to reseal the panel. Regarding the fridge, I was informed that the gasket was “not available.” When I queried the call-out/labour fee paid, I was told it was for “assessing the fridge” and was non-refundable—despite the fault (a broken gasket) being clearly communicated in advance. I subsequently sourced a gasket within an hour at a cost of R320 and replaced it myself without difficulty. Furthermore, no invoices were issued at the time of service; I had to request them twice before they were provided. In summary, I was charged R632.50 for a fridge service that yielded no outcome, despite the issue being straightforward and easily resolved. This raises serious concerns about the fairness of the charges and the quality of service provided by a supposedly accredited supplier.