Effective Date: This privacy policy is effective as of 06.06.2025.
Cylex does not have a physical establishment in South Africa. However, as we offer services to individuals in South Africa, we process personal data in accordance with the Protection of Personal Information Act (POPIA) and are directly reachable for all privacy-related matters through our Romanian headquarters.
By accessing or using our Services and Websites, you agree to the terms of this Privacy Policy. If you disagree with any terms, please discontinue use immediately.
a. When you visit our websites
We collect browsing data such as browser type, IP address, geographical location, referral source, visit length, and pages viewed ("Navigational Information").
b. When you use our platforms and solutions
When you engage with our Services, we collect personal information such as your name, email address, company name, and contact details. For transactions, billing data, and subscription-related information, we collect company addresses and payment details.
c. Import options
If you use features like the "import option," we may collect contact details or personal data about your users and associates as provided by you. You are responsible for ensuring compliance with applicable privacy laws when sharing third-party data with us.
a. Compliance with POPIA
Where applicable, data processing complies with POPIA, based on lawful grounds such as your consent, contractual necessity, or legal obligations. We may retain information after account deactivation as required by law or for legitimate business purposes such as dispute resolution or enforcement of agreements.
b. Operational and marketing purposes
We use data for:
We may combine Navigational Information, Personal Data, and publicly available data to personalize and improve your experience.
c. Administration
We use your email address or phone number for administrative purposes such as customer support, notifications, or addressing intellectual property concerns. Payment information is used to verify financial qualifications and process transactions through trusted third-party providers.
d. Marketing
Your Personal Data may be used to send information about new features, products, or third-party services that may interest you. You have the option to manage your preferences and opt out of marketing communications.
a. No selling of your personal data
We do not sell your personal data under any circumstances.
b. Your instruction
We share and update your personal data only as instructed by you, including under agreements and terms.
c. Vendors and service providers
We collaborate with third-party vendors for service provision, processing, and improvements. These entities must comply with our data protection standards.
d. Marketplace vendors
Access to third-party vendors in our Marketplace may require data sharing to enable services. These third parties have their own terms and privacy policies. We encourage you to review their privacy practices to understand how your data is handled.
e. Mergers and acquisitions
In the event of business transactions like mergers or acquisitions, personal data may be shared or transferred, subject to confidentiality agreements.
f. Anonymized data
We may disclose or use anonymized or aggregated data for research, analytics, and other lawful purposes.
g. Legal compliance
We may disclose personal data to comply with applicable laws, regulations, legal processes, or enforceable governmental requests, such as subpoenas or court orders, or to protect individuals’ safety and rights.
h. Clearbit
Certain features use Clearbit to enhance forms and pre-fill data. Data sent to Clearbit includes email addresses; the service may return professional or demographic information such as employment details or company information. This data helps us update, expand, and analyze our records and provide targeted advertising.
i. YouTube
We use YouTube API Services to display and interact with YouTube content. By engaging with YouTube content, you agree to their Terms of Service and Privacy Policy. To delete stored YouTube data, visit: https://security.google.com/settings. The use and transfer of information received through Google APIs comply with Google’s API Services User Data Policy, including Limited Use requirements.
We use cookies and similar tracking technologies on our websites and services to enhance your experience, analyze usage, and deliver personalized advertising.
Cookies are small text files stored on your device that help us recognize your browser and remember your preferences. We use session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired).
You can control and manage cookies through your browser settings. To learn more about cookies and how to manage them, visit aboutcookies.org or allaboutcookies.org.
We also use third-party cookies such as Google Analytics to analyze site usage and improve our services. For more information, please see our Cookie Policy.
As a data subject in South Africa, you have the following rights regarding your personal information processed by Cylex:
You may exercise your rights or submit privacy-related inquiries to Cylex by contacting our Data Protection Officer at:
We will respond to your request in accordance with POPIA requirements and within the legally prescribed timeframe.