Travel Agency in Johannesburg - page 5

The booking agent was extremely unorganised throughout the trip planning process. We constantly had to follow up ourselves regarding flight schedules, confirmations, and basic travel information. Communication was poor, and we were repeatedly given excuses such as no electricity, faulty generators, and lack of data to explain delays in responding. Instead of taking accountability and resolving issues proactively, the booking agent continuously made excuses throughout the trip. In addition, I specifically requested a special meal due to dietary requirements prior to departure, and this request was not arranged. After the first leg of the trip, I contacted the agent again to remind them and requested that the special meal at least be arranged for the return flight. Unfortunately, this was again not done. The booking agent also confirmed that all hotels booked for the tour were 4-star establishments. Unfortunately, none of the seven hotels met a 4-star standard. We experienced repeated issues including lack of hot water, unpleasant odours, and filthy room conditions. One hotel was in such poor condition that we had no option but to change hotels ourselves. Even after informing the booking agent of the situation, there was no follow-up or attempt to resolve the issue. Upon our return, I wrote a detailed review outlining our concerns and sent it to three individuals at One Stop Travel and Tours. The booking agent confirmed receipt and advised that management would revert to us. However, more than a week later, there has been no response or acknowledgement from management regarding the serious concerns raised. Overall, the experience was extremely frustrating and disappointing. Based on our experience, this is unfortunately not a travel company I would recommend booking with.