How many workers are required to perform the function, what specification, which methods, how much equipment, materials and so on?
Which labour saving systems can be used to have the most cost effective combination of ingredients chosen?
Once again specialist expertise is required.
Proper planning of work site procedure and detailed job schedules is the starting point for operations. This ensures that all contractual and service objectives are built in and planned for. Staff are introduced to these as site training and are then assessed against these for qualification and on-going performance monitoring.
We find that detailed and specific instruction leave little room for confusion and ensure that detailed and periodic work takes place (quality). This is a vital step in the achievement of our service objectives.
On-going audits and inspections by supervisors and management with feedback to staff, corrective action or recognition, reinforce the desired behaviour and instil a consistently high standard. For example all areas are inspected, graded (good, fair, poor) and instant feedback is given to staff and are followed upon.
We believe that employee’s satisfaction is vital for the achievement of our service excellence and customer satisfaction.
