Tokiso Dispute Settlement, Johannesburg

Tokiso was established in February 2001 in response to the closure of the Independent Mediation Services of South Africa (IMSSA). Since its inception, Tokiso has grown to be the largest private dispute resolution provider in South Africa, with panellists in all provinces of the country.

Tokiso is a majority Black-owned company. Diversity is one of the values of Tokiso.

Tokiso provides private dispute resolution services to a number of clients, including large corporations, unions, and local, provincial and national government.

For employment disputes, our clients either use Tokiso as a complementary service to the CCMA and bargaining councils, or introduce expedited dispute resolution procedures through Tokiso for all their disputes.

Tokiso provides dispute resolution support services to the following bargaining councils:

The Metal and Engineering Industries Bargaining Council (MEIBC);

The Transnet Bargaining Council (TBC); and

The South African Road Passenger Bargaining Council (SARPBAC).

In addition, Tokiso provides dispute resolution services for contractual, commercial, society (community) and other related services.

In 2005, Tokiso launched The Tokiso Review, the first comprehensive publication on dispute resolution in South Africa.The most recent edition was published in November 2009. Tokiso’s training is informed by this important publication, which ensures that all training courses provided by Tokiso are informed by the latest developments and information.

Tokiso continues to grow in areas where independent and professional services are required. Our vision is to become the premier provider of private dispute resolution services in Southern Africa.