South African Municipal Workers Union (SAMWU), Johannesburg

It's my first time within 23 years of service within the council that I needed the assistance of the Union SAMWU for a Grievance matter. Since the outcome of the matter, (about 10 months ago) Myself and my colleague don't get any Responds from SAMWU and or any communication from the Steward that assisted. There is no attempt to finalize this matter. We tried different Stewards, but according to them they are not allowed to interfere with the matter. Did submit complaint to SAMWU mail, but nothing from them as well. So basically, my Review on SAMWU as a Union is very low and going to cancel my membership.