Mugg & Bean, Pretoria

I was at Mugg and Bean at Brooklyn and we ordered a few things, which were all nice. The waiter was great and very friendly. Then we ordered a choc chip muffin, which was very nice, and therefore decided to order the tripple chocolate muffin. The muffin looked very good, very moist, but it tasted terrible, like cardboard with some artificial flavouring. Three of us shared, so we took a few more bites, in hopes that it will get better. We thought perhaps our palats just weren't clean enough to introduce new flavoirs. Anyway we called the manager (Oupa) over and he came into my space and just sat next to me. I didn't mind too much but it was unprofessional. I then with a smile politely asked if they use actual chocolate or flavouring for the muffin and he said they use two types or chocolate. I then said the muffin doesn't taste like chocolate so maybe its just a bad batch or maybe they added too little flavouring. The objective was merely to inform him. I didn't expect not to pay. He then started getting offended, and I told him I was sorry and did not mean to offend him. He then went on about how he doesn’t know why we are complaining because it's ts a best seller and said that we have to meet him halfway and we are putting him in a difficult position. I said I just thought it be good for him to know. He then said he must now do so much and take it to his manager and tell them there is something wrong with the product and he doesnt want to do that. He then asked me how much I was willing to pay and I said nothing (after how he acted I wasn't willing to pay). He also said if it was really bad we would've said so with the first two bites. Thing is, all three of us took a piece, so a large chunk was gone. He said he can't do anything with the muffin now and that it would've been better if we took one or two bites only. This makes so sense since he anyway wouldn't have been able to do anything with it. Its a stupid argument. then started arguing with my brother and raised his voice. While they were arguing, I said that I had to leave and asked for the bill but he kept talking over us and telling us how disrespectful we are. I then said "hey" to get his attention. He then said I must not say "hey" to him since he is older than me. That was absurd. He got up and said we must leave everything and it's on him. He reapeated it and he was clearly very aggressive and sarcastic. He then said we must pay for all of it. He for some reason kept having a monologue and going back and forth after which he said that we must pay otherwise he will call security. It's important to note that at this point we have already repeated we will pay for all of it except the muffin, and he still hasn't brought the bill after I asked so many times. My brother asked who his superior is and he said he will not tell him. This was really the worst experience I've had in my entire life. Any other time I have complaints, I politely bring tne issue up, usually paying anyway, and tje times i dont feel like I hould pay, the manager always understands. This was truly horrible. To have a manager have a yelling match, making everyone uneasy, being condescending and rude, and interrupting people. The problem wasn't really the muffin, it was how the situation escalalafed and how it was handled. Oupa, the manager, us the worst manager I have ever come across in my life and if he is put in a position to represent the brand, a lot similar complaints will be added here. We ended up paying for all of it, except the muffin, and we still left a 10% tip for our waiter. If this ever happens at Mugg and Bean again, I will not pay for anything. It ruined my day and disrupted everyone around us.