12 MAIN ROAD, JOZINI, Jozini, 3969
Lebombo Guest Lodge, Jozini
2 Reviews
Reviews
Ton Daxris Lorlexno, 10 years ago
Worst service ever received in my whole life,ive been to bnb's before but Lebombo takes the criwn in being cold and rude to guests and to top it all they are defensive instead of taking your unhappuness about the bnb and understanding the reasoning behind they gey all defensive and im sure they even forget who is the client,as far as i know a client has a right to voice her unhappiness but with this guest lodge its a different story,i did not like the condition of the rooms and the rudeness above all else.customer service goes a long way and they need to learn 1 thing or 2.
Very disappointed!!!!
Sithole, 13 years ago
We arrived at Lebombo guest lodge and found that we were accommodated in a room that looked like a jail cell. The bed, toilet and shower were all in one room - without any walls to separate the bedroom from the toilet and the shower. The shower also had a bad smell..
But the worst was the treatment we received from the owners of the establishment. They failed to speak to us - not a single word. They did not come to welcome us. And when we coincidentally met them at breakfast, they gave us a cold shoulder. We greeted them and were met with a cold reply. They literally did not acknowledge us as guests at all. I hate to play the race card - but one could not help but feel that the treatment we received by being ignored was racist.
I will not be going back to that establishment and i absolultely do not recommend it to anyone else.
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Description
Your home away from home, the Guest House has numerous accommodation options available, with even a Fisherman''s Lodge as a private dwelling, capable of accommodating 11 people.
Categories & Keywords
- Guest Lodge
- 3-ster hotel
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Good day Sithole Thank you very much for your candid review of your stay at Jozini Lebombo Lodge. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the Standard affordable Room. And has been renovated recently. It would be such a pleasure to personally welcome you back to enjoy Deluxe Room or Self catering Unit. We take great care of our Lodge, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. As for the owner's of the Lodge they do not stay on the premise arrangement can be made if you would like to meet them. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly at [email protected] if you would be willing to give us a chance to turn your experience around. Regards Management