First National Bank Alberton

Let me start by making sure this post reaches as many platforms as possible.Fnb Alberton City is absolutely pathetic, there are certain staff members who know sweet nothing about the jobs they're apparently doing. I went into the bank during my lunch to fix some unauthorised transactions, I sat there for almost an hour and a half and ended up leaving with no help and not another person willing to assist, the consultant refused to call his manager and called the gold suite and people at the call centre were just as unhelpful as he was and unwilling at that. Fnb is such a huge bank and this is the service you provide, Iv waited weeks with no feedback on a fraud query on my account.... Nothing, zilch to date.... Are you waiting for a disaster to do something. No one knows any processes at the call centre, nor does the consultant I was sent to at Alberton City,he said i would get feedback, nothing, but then again so did the consultant before him. No one knows how to handle such queries from a customer? Is it the first a customer ever came with such. The service was rubbish, the query assistant was even worse. The blind leading the blind. This branch seriously needs to be worked on I wouldn't suggest Alberton City FNB for your banking it's jist time consuming and annoying going there!!!!

Alberton branch needs to build more teller booths,the time it takes to get to a teller is far too long,quicker next door at Standard bank.Mr bank manager go to that side of the bank any time and you will only have complaints no happy customers.Even the tellers are aware of it, 5 tellers is not enough you need minimum 10.Why should we have to wait half an hour to get to see a teller