Ecko Voice Logging, Germiston

Ecko Voice Logging is a significant contributor to the South African voice logging
industry. We offer a solid, reliable product and back the client with dedicated and
sincere service. The technology is written in South Africa, for South African business.
This enables Ecko to constantly adapt to client needs and improve its overall product
continuously, without having to wait for or rely upon third-part technology providers.

FACTS AND FEATURES
Customized recording based on client’s needs.
Customizable, colour coded reference sets.
Play, save, and email calls effortlessly.
One operating license per site – unlimited agents and users.
Re-referencing by Admin – or agents given access to this feature.
Geared for call centers.
Retrieval of calls fast and easy – filtering by dates, telephone numbers, references, agents, channels etc.
Agent “hot swopping”.
Multiple access levels for security.
Calls stored in MP3 Format.
Unique auto reference number for each call.
Multiple intuitive reports providing rich content.
View calls in progress and monitor channel activity.
Ease of maintenance, minimal managerial input.
Supreme scalability and flexibility – SME to Enterprise.
Business requirements fulfilled – cost saver, management tool and service level indicator.
Entire system centrally and seamlessly auto-updated.
Applicable to Extension side only.