LIVINGFACTS (PTY) LTD - Products

Communication effectiveness Communication needs Concept development Awareness and usage Category / Market needs and behaviour Customer journey research CVP research New Product Development and Innovation

Awareness and usage Brand positioning and health Affinity and loyalty Competitor analysis Customer profiling Opportunities Segmentation

Customer and user experience Service delivery Customer value and loyalty NPS and NES Franchise relationships Multi channel service delivery Logistics and distribution effectiveness Mystery shopping Stakeholder needs and perceptions