Africa On Hold - Products

Voice Menu Prompts, also known as Interactive Voice Recordings (IVR), act as personalised ushers for your callers. Make sure each and every one of your callers gets redirected to the right person or department the first time, every time. – Redirect phone traffic effortlessly – Alleviate your phone line congestion – Provide automatic, professional customer service

After-Hours Messages allow you to do the impossible: offer premium customer service 24 hours a day, 7 days a week! Just because you’re closed for the day, doesn’t mean you need to be sending your callers away! – Attend to every sales prospect no matter the time – Ask callers to leave a message and redirect them to get in touch another way – Detail your opening hours so they know when you’ll be back

Welcome Messages allow you to make a fantastic first impression. The first thing your callers should hear when calling your business is a warm, professional welcome. – Reassure callers they’ve called the right place – Include a short, punchy marketing message – Direct callers to the right person/department

On Hold Messages offer a hassle-free way of effectively marketing your company. Your callers have called you already–that’s why they’re on the phone!–and are ready to do business. So make sure you let them know what you offer. – Advertise your products/services – Promote events and sales – Market your business without lifting a finger… other than the one placing your callers on hold!