Institute Of Secretarial Studies - Products
PROFESSIONAL SKILLS FOR EXECUTIVE SECRETARIES
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1790 EUR
The Qualities of a Professional Secretary
The Role of a Secretary in a Company
Diary Management
Business Letter Writing
Telephone Etiquette
Decision Making
Creative Problem Solving
Communication Skills
Project Planning
Composing Faxes, Memorandums and E-mails
Client Care
Filing Systems
Time Management
Organising meetings
Taking minutes at meetings
Bookkeeping
Assertiveness
Presentation
Stress Management
The Professional Skills for Executive Secretaries distance-learning course aims to create a dynamic, learning situation, where secretaries can explore ways to advance their career skills and to create a better quality of life. The course focuses on interpersonal skills, techniques for managing time, stress, people and work loads, strategies for effective team-work, communication, and solving problems. This practical and highly popular programme rapidly develops the key skills and knowledge that enable the new and developing office professional to maximise their contribution to the manager, team and organisation. The course shows you how to plan and organise efficiently, develop confident office organisation skills and proactively contribute to the successful achievement of the organisation’s goals. So whether you are a first-jobber looking to kick-start your PA career, or a senior secretary looking to brush up on new skills, our Professional Skills for Executive Secretaries course can be invaluable. The course is based on SAQA's Unit Standard ID 14667 NQF Level 4, 10 Credits and you will receive a certificate in ‘Professional Secretarial Studies’ upon completion.